Assistant Adjudicator (Fixed Term) - complaint handling

We have an exciting opportunity for Assistant Adjudicators (Fixed Term) to join our team at the OIA in Reading. The positions are newly designed entry roles into a team that deals with complex and entrenched complaints.

Don’t miss this opportunity if you have a passion about fairness, value Higher education in all its forms and believe that complaints provide important learning to improve the HE experience for all students. 

For more information please click on the job description and person specification.

The positions are initially fixed term for 12 months.  Strong performance may lead to a permanent role. An experienced high performing Assistant Adjudicator’s salary can rise to £45,770.   We will consider applications for full time or part time working.


Who we are and position overview

The OIA is the ombuds service for students in Higher Education.   Students who are unhappy about almost any aspect of their HE experience can complain to us.  We do not act for the student, or for Universities and Colleges.  We make independent, impartial decisions about what has happened, and can make Recommendations about how to put things right.

Successful candidates will look at complaints of intermediate complexity. These are entrenched and complex by the time they reach us. You decide what information you need to reach a fair, evidence-based decision.  You may try to negotiate agreement between the parties.  You will write documents explaining the decisions we have reached.

We are committed to equality of opportunity and value diversity amongst our employees and Board to reflect the nature of our work, our users and stakeholders. We welcome applications from candidates from all backgrounds.
We particularly welcome applications from sections of the community which are currently under-represented at the OIA, including BAME and applicants with disabilities. 


What we are looking for

You will be someone who

  • understands our values of integrity, independence, quality, openness, accessibility and having a service ethos.  
  • has outstanding skills in logical, analytical and critical thinking.  You can read and understand high volumes of text quickly, identify what information is relevant and evaluate evidence. 
  • is comfortable making decisions which have a significant impact on other people’s lives.  
  • can communicate clearly, in writing and on the phone. 

You may have experience in

  • representing or supporting students
  • HE administration
  • complaints resolution, mediation or arbitration
  • applying legal principles outside field of litigation
  • communicating fluently in Welsh as well as English.

Strong candidates will have some knowledge of

  • Procedural fairness and natural justice
  • The Equality Act 2010
  • Consumer Rights legislation

Qualifications and accepted degree subjects

Any Higher Education qualifications and degree subjects are considered.


Benefits package includes

  • Starting salary from £33,336 with career progression opportunity if the role becomes permanent
  • 35 hour working week; opportunity for ad-hoc flexible working for permanent employees
  • Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
  • Gym membership (on completion of probation)
  • Attractive USS pension scheme
  • Season ticket loan


How to apply

Please click on ‘apply for this job’ at the top of the screen, complete the short application form and upload your CV with a one page covering letter, explaining how you meet what we are looking for.

You can find information about what we will do with your personal data here . Further information about us can be found on our website.

The closing date for applications is Tuesday, 24 July 2018 12:00 noon.

Interviews are anticipated to take place w/c 30 July and w/c 6 August 2018.