Operations Analyst

Join our team of highly skilled professionals operating the ombuds service for student complaints in higher education.  We are passionate about fairness, value higher education in all its forms and believe that complaints provide important learning to improve the higher education experience for all students.

The role

The capture and provision of accurate data internally and externally is central to our work. This is a new role in the organisation and we are looking for a dynamic individual to fulfil it.

As the Operations Analyst, you will liaise with internal teams and Higher Education providers to ensure their membership and subscription information is kept accurate and up to date across our systems. Among other things, this will involve gathering and analysing student number information and acting as the first point of contact for queries as well as seeing them through to resolution.

To succeed, you will have a proven track record in analysing and interpreting data using Excel to an advanced level, have a high degree of accuracy and attention to detail, and display excellent analytical, problem solving and communication skills. You will be highly numerate, interested in technology, confident in managing your own time, able to develop internal and external relationships and be able to cope with competing organisational objectives.

Previous experience or knowledge of MS Dynamics, MS SharePoint, financial systems and the widening Higher Education sector would be advantageous.

For more details about responsibilities of this role please see the job description.

Our office is based in Reading, Berkshire and we offer a competitive benefit package.

The benefit package

We offer the following salary packages and benefits that include:

o A starting salary of £27,821
o 35 hour working week with the opportunity for ad-hoc flexible working once permanent
o Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
o Gym membership once permanent
o Attractive USS pension scheme
o Season ticket loan 

Who we are 

The OIA is the designated operator of the student complaints scheme for higher education in England and Wales and is a recognised authority in developing good practice in the handling of student complaints. Since its inception in 2004 the OIA has grown significantly and earned the trust and respect of higher education providers, student organisations and Government. Since 2015, in addition to universities, alternative providers, FE colleges (for the higher education students) and providers of School-Centred Initial Teacher Training (SCITTs) are also covered by the OIA Scheme. Following the Higher Education & Research Act 2017 there will be further expansion in the OIA’s membership in 2018.

We are a registered Charity, regulated by the Charity Commission, and a not-for-profit company limited by guarantee, governed by its Memorandum and Articles of Association.


Equality & Diversity

We welcome diversity amongst our staff and Board to reflect the nature of independent adjudication, our users and stakeholders. We are committed to Equality of Opportunity and therefore we would particularly welcome applications from minority groups. 

Next steps

Further information about the work of the OIA can be found on www.oiahe.org.uk. If you are interested in this role, refer to the job description.

To apply, please click on the green 'apply for this job' button on the top of this screen.

There are three short stages to the application process: Firstly you will be asked to provide details about yourself. This will be followed by applicant questions in the second stage. Some fields auto expand. Thirdly, you will be asked to upload your CV and cover letter in the 'files' tab. 

Please outline your interest, skill and experience in your cover letter (maximum one page).

The closing date for the receipt of applications is Sunday, 13 May 2018, although we reserve the right to close the advert on 4 May 2018 at 12:00 noon if we believe we have received sufficient applications from outstanding candidates. 

If we close the advert early, interviews will be held on 8 and 9 May 2018. Alternatively, interviews will be held w/c 21 May 2018.

Finally, please view our privacy notice for job applicants, which explains how we hold and process your personal data.

We look forward to hearing from you.  Please note that due to the high volume of applications we are expecting we may be unable to contact all applicants directly. If you have not heard from us within 28 days please consider your application to have been unsuccessful.